Terms of service

Terms and Conditions

Please read these Terms and Conditions carefully.

By placing an order with Sweeping Hands Ltd ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. Once your order is confirmed, you enter a legally enforceable agreement with Sweeping Hands. Please ensure you understand and accept these terms before making a purchase.

Application

These Terms and Conditions apply to the purchase of goods by you, the customer ("you," "your"). We are Sweeping Hands Ltd, a company registered in England and Wales under company number 15024077, with our registered address at Mit Barn Coptfold Hall Farm, Writtle Road, Margaretting, Essex, United Kingdom, CM4 0EL.

You may contact us at:

These terms apply to all sales made through our website, www.sweepinghands.co.uk, and any associated policies such as our Refund Policy and Shipping Policy.

You must be at least 18 years old and legally eligible to enter into a contract to purchase from us.

Interpretation

  • Consumer: An individual acting wholly or mainly outside of their trade, business, craft, or profession.
  • Contract: The legally binding agreement between you and Sweeping Hands Ltd.
  • Goods: Items displayed on our website and available for purchase, including luxury and secondhand watches.
  • Order: Your purchase request submitted via our website.
  • Website: www.sweepinghands.co.uk.

Goods

  • The description of goods, including secondhand watches, is provided on our website for illustrative purposes. Minor variations in size, color, or condition may occur.
  • For bespoke or personalized orders, it is your responsibility to ensure all provided details are accurate.
  • All goods are subject to availability.

We may update or modify our offerings to comply with applicable laws or safety requirements. Notice of such changes will be provided when necessary.

Basis of Sale

  • Listing goods on our website does not constitute an offer to sell. A contract is formed only when you receive an order confirmation email from us.
  • Orders can be rejected for any reason, though we will strive to communicate the reason promptly.
  • It is your responsibility to review your order carefully before submitting it. Any errors must be reported immediately upon receipt of the order confirmation.

Pricing and Payment

  • Prices are listed on our website and include VAT where applicable. Additional charges, such as shipping, are displayed at checkout.
  • Payment is required at the time of purchase via the accepted payment methods on our website.

Delivery

  • Goods will be delivered to the address provided in your order within 30 days unless otherwise agreed.
  • If delays occur due to stock shortages or external factors, we will notify you and provide a revised timeline.
  • Delivery to addresses outside the UK may incur additional charges, including import duties or taxes, which are your responsibility.

Returns and Cancellations

  • Orders may be canceled before confirmation without penalty.
  • You have a statutory right to cancel within 14 days of receiving the goods, excluding:
    • Custom or personalized items.
    • Items that deteriorate quickly or cannot be returned due to hygiene reasons once opened.
  • To cancel, you must notify us in writing (email or letter).

Goods must be returned to our address:
Sweeping Hands Ltd
392-394 Seven Sisters Road, London, N4 2HT, United Kingdom.

Returns must be initiated within 14 days of cancellation, and you are responsible for the cost of return shipping unless the item is faulty.

Authenticity and Quality

  • All secondhand watches undergo thorough inspection and authentication to ensure their quality and genuineness.
  • We provide detailed descriptions and condition reports for each item, but minor variations due to the pre-owned nature of the goods are expected.

Privacy

Your privacy is important to us. We process personal data in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).

For any privacy-related inquiries, please email us at info@sweepinghands.co.uk.

Liability

  • We are not liable for losses not foreseeable at the time the contract was formed.
  • Our liability is limited to the purchase price of the goods.

Governing Law and Complaints

  • These terms are governed by the laws of England and Wales.
  • In the event of a dispute, you may contact us at info@sweepinghands.co.uk. We aim to resolve all issues within 14 days.