Refund policy

Return and Refund Policy

At Sweeping Hands, we want you to feel confident and satisfied with your purchase. However, if you wish to return an item, you may do so in line with your statutory rights or in accordance with this Return and Refund Policy.

How to Return an Item

Items purchased from Sweeping Hands may be returned under the following terms:

  • Timeframe:

    • Returns must be initiated within 14 days of purchase (for in-person sales) or 14 days of delivery (for online purchases).

  • Condition of Items:

    • Items must be in their original packaging.
    • Items must be unworn, unused, and in the same condition as received.
    • A valid proof of purchase (receipt or dispatch invoice) must be provided.

To begin the returns process, please email us at info@sweepinghands.co.uk with:

  • Your name
  • Order details (e.g., order number)
  • A description of the item(s) you wish to return

We will respond with further instructions.

Entitlement to a Refund

When your return meets the requirements outlined above, you are entitled to a full refund of the purchase price:

  • Refunds will reflect any discounts applied at the time of purchase.
  • Shipping costs, if paid, are non-refundable unless the return is due to a fault or error on our part.

Processing Returns

Once your returned item is received, the following steps will apply:

  1. Inspection:

    • Items will be inspected within 7 days of receipt.
    • For in-person returns, inspections may be completed immediately.

  2. Approval or Rejection:

    • If the return meets our requirements, you will receive confirmation and a refund will be issued via the original payment method within 7 days.
    • If the return does not meet our policy requirements (e.g., due to damage or improper use), we will inform you and may:
      • Offer a reduced refund.
      • Allow you to reclaim the item (you may need to cover shipping costs).

Exchanges

If you wish to exchange an item:

  • Return the original item following the steps above and indicate your exchange request in your email.
  • Specify the item you’d like to exchange for (e.g., a different size, color, or model).

Please note:

  • Exchanges are subject to availability.
  • If the requested item is unavailable or differs in price, we will issue a refund instead, and you may place a new order for an alternative item.

Warranty

Items sold by Sweeping Hands may not include the manufacturer’s warranty. However, we provide a comprehensive in-house warranty for every watch sold. For details, please review our Warranty Terms available on our website.

Your Statutory Rights

This Return and Refund Policy is in addition to your statutory rights and does not affect them in any way.

For example:

  • If an item is faulty, not of satisfactory quality, or not fit for purpose, you may have the right to a refund, repair, or replacement.
  • As a consumer, you may also have the right to cancel your order within a statutory cooling-off period under certain circumstances.

For more information about your rights, please see our Terms and Conditions or contact us at info@sweepinghands.co.uk.

Contact Us

For further assistance, reach out to us via: