Welcome to the FAQ page!

Here, you'll find answers to common questions about our products, shipping, returns, and more. If your question isn't answered here, feel free to contact us directly via WhatsApp at +44 7722 541188, email us at info@sweepinghands.co.uk, or use our Inbox feature.

Placing an order is simple:

  1. Browse our catalog and select the watch or accessory you want.
  2. Add the item to your cart.
  3. Proceed to checkout and complete your purchase securely via the payment method of your choosing.
  4. Sit tight and we'll send your tracking within a couple working days!

If you need help sourcing a specific watch, contact us, and we'll confirm an ETA for out-of-stock items.

Yes, every watch we sell undergoes a rigorous authenticity check by our team of experts to ensure it is genuine.

Yes, we specialize in sourcing rare and hard-to-find watches, including luxury brands like Rolex, Patek Phillipe, Cartier, Audemars Piguet etc. If the item you want is not in stock, contact us, and we’ll provide an estimated arrival time. You can use our Source A Watch page to look through some of the items we are confident we can source for you.

All our pre-owned watches are meticulously inspected, authenticated, and restored (if necessary) to ensure they meet our high-quality standards. We provide high quality imagery of the actual product so you can inspect them yourself, any major flaws will be noted on the listing.

We use Royal Mail Special Delivery by 1 PM, ensuring your order is delivered securely and quickly. Once dispatched, you’ll receive tracking details to monitor your package’s journey.

  • UK: Typically next working day after dispatch.
  • Tracking: End-to-end tracking will be provided on dispatch.

All orders are posted by us directly from London, ensuring high-quality handling and fast delivery.

You can update your settings in your customer account after logging in. If you’ve made an error, contact us immediately, and we’ll help address any concerns.

If you’re having trouble logging in:

  • Ensure you’re using the correct email and password.
  • Reset your password using the "Forgot Password" link on the login page.

If issues persist, contact us at info@sweepinghands.co.uk, and we’ll assist you promptly.

We offer a 14-day return policy for unopened, unused, and undamaged items. To start a return or exchange:

  • Contact us at info@sweepinghands.co.uk.
  • Items must be in their original packaging and condition.

Yes, collection can be arranged. Please contact us privately before making your purchase via WhatsApp or info@sweepinghands.co.uk to make arrangements.

If you’re interested in selling your watch, please use our Sell Your Watch Form available on our website. We’ll review your inquiry and get back to you promptly.

Yes, we accept bank transfers for payment. Contact us directly to arrange this.

Visit our blog to stay informed about new arrivals, industry news, and more. We also post updates via our email newsletter.

All orders are shipped using a tracked service. You’ll receive a tracking number upon dispatch, allowing you to monitor your package end-to-end.

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